Secure Power - Services

UPS Maintenance

UPS maintenance is something we take very seriously at Secure Power as we believe that a company is judged more on there after care service than at any other point in the sales process. On all UPS Maintenance (and general maintenance contracts) we provide a 24/7 technical helpline number should any problems arise as standard.

All continuity plans should include power protection. The maintenance of your UPS and other protection equipment is essential, because if a problem should occur, you need to be able to relay on your continuity plans. We can achieve this through a number of different methods and contracts. Our contracts, depending on their service level can include the following.

24/7 365 Emergency Callout Number
UPS Technical Support
UPS Firmware Upgrades
Emergency Response
Preventative UPS Maintenance
Labour
UPS Part Cover

The response time for any UPS maintenance contract is between 4-12 working hours. The higher the level of cover you take out with us, the quicker the response time will be. Should you have very specific needs, whether it is with emergency response or the number of health checks we carry out, we also offer a tailored package that can be built around your requirements.

A UPS needs to be maintained for them to keep their functionality and reliability, a UPS typically can work continuously for 8760 hours per annum. When looking at it this way, a pre-planned UPS maintenance schedule (PPM) should be an essential part of your power protection plan.

A full report will be produced and given to the client with any pending issues outlined.

Our philosophy when maintaining UPS equipment is to tailor the contract around our client, as each customer has their own needs, depending on their line of business. DC Power Systems & Generator Maintenance are also available, if you cannot see what you are looking for then please donâ€™t hesitate to contact us.

Should your UPS maintenance requirements be focused on the protection of your generator, we offer special cover for generators here.

Click to view our Maintenance Guide

Generators

Secure Power Supplies, Installs and Maintains Generator sets from 2kVA to 3000kVA through out the UK. We have excellent relationships with quality manufacturers in which we are able to tailor any solution to suit your application and at a very competitive price.

All generators supplied are manufactured and tested here in the UK, we test all UK generators fully before they leave our warehouse both at full load and overload conditions. We test the control panel and the shutdown procedure, we want to make sure that the generator is faultless and that the only time you will phone us is when your Generator is ready for its first service.

Even though we can tailor our Generators for any solution, all of our Generators come with as standard with the following:

Easy start system (Press two buttons and it is running)
Easy maintenance
Full international warranty
Integral fuel tank - a range of external fuel tanks can also be provided to suit your requirements
Easy-use control panel
User Manual
All of our generators improve on the European Standards for sound attenuation at 1 metre
Fuels tanks are bunded in compliance with DEFRA's Oil Storage Regulations
Bund leak alarm
All our diesel generators are CE compliant for all sets sold in the UK

Here at Secure Power we are very flexible with our approach, our goal is to make it as easy as possible for the client to have the perfect solution for there application, whether it is continuous backup, industrial, commercial, residential, silent, automatic or portable

If you have a particular requirement which doesn't seem to have been covered here, please don't hesitate to contact us either by phone or email.

UPS Batteries

UPS Batteries are used 24/7 on all UPS's in which the average life can be around 3-4 years for 5yr life batteries and 7-8 years for 10yr life batteries, but this all depends on environmental and discharge cycles. For Commercial Office based UPS Systems, sealed lead acid batteries are considered most appropriate (VRLA).

Here at Secure Power we can offer all makes and models of valve regulated sealed lead acid maintenance free batteries for all UPS Systems for replacement. We can just supply batteries or using our own highly skilled engineers we are able to offer the whole package from just safe removal and disposal (With certificate) of old batteries and re-installation of new batteries proving there functionality all at a time to suit your business. For your Quote please let Secure Power know the following details - Make & Model of UPS, kVA Rating and run time and we will do the rest.

APC batteries are all mainly hot swappable which makes it easy for you the customer to install. We can offer any APC replacement battery pack at a very competitive price on all are on a 1-3 days delivery time.

All battery services we can offer:

Battery replacement service of all UPS Batteries
APC battery pack replacement service
Removal, Collection & Safe Disposal Service of all UPS batteries
Onsite battery test - Checks quality of batteries on current installation as well as provide a report
Environmental conditions test - Check temperatures in UPS room and advise if extra cooling is required
Cladded rack supply and build - Bespoke solutions for any UPS to give new batteries and extra run time

Secure Power look to make it easy for you the customer, however if you cannot see the service you require please don't hesitate to get in touch.

UPS Relocation

All business's look to expand and grow which can lead to require a larger and more corporate premises, where the need for a UPS / Generator protection plan remains if not increases.

Secure Power can project manage all of your relocation requirements of existing UPS / Generator to your new premises with minimum disruption and at a time scale which suits the client.

At Secure Power we look to work with the client to provide options to minimize the risks and smooth this important and often stressful process. Whatever the circumstances we will provide you with the most cost effective and non invasive solution to your individual situation with minimum down time.

Services include:

Full safe strip down of battery systems and racking
Decommissioning of UPS and Generators
Full strip down of PDU's and outgoing distribution networks
UPS disposal to environment agency guidelines
Re-installation, re-commissioning of UPS, generators, final power distribution and battery systems
Manpower and haulage supplied for all equipment delivery and positioning

Ofcourse these works need to pre-planned and managed with great care in order for a smooth and problem free transition and may require overnight working over a number of weekends working to strict time scales.

If you require any more information please contact us.

UPS System Design

As part of the supply of a new UPS or Generator from Secure Power why not let us install it as well. We will provide our expert advice and design an installation which will integrate the UPS or Generator into your existing site infrastructure.

There are a number of key factors that can be overlooked by general electrical contractors, the simple fact is that your UPS / Generator is the single most important thing to a business as it keeps all of your most important equipment up and running and protected during a power failure, which means it needs to be installed 100% correctly first time.

Key areas which make every installation different are as follows:

Budget
Impact to business on loss of load
Future growth of the business
Geographical area
Available power in the building
Space & Weight constraints

For example if a business has a large budget, regular power outages and that power going off is not an option then N+1 resiliency would be the way forward as it has no single point of failure so there is very little chance of the UPS failing.

Secure Power offer a full survey, design, project management, installation, commissioning & maintenance of all UPS / Generator Systems, our engineers are trained to install and commission all UPS Systems so there is no need to have multiple engineers onsite as we can do it all.

If you would still prefer to use your own electrical contract this is is not a problem, we can provide them with engineering assistance on request to ensure the works are done in accordance with current regulations.

Secure Power can cater for the following:

AC Power Installations & Final Circuit Power Distribution
DC Power Installations
AC Generator & Changeover Panels
External Maintenance Bypass Switch
Environmental Monitoring
Air Conditioning

Should you require any other service which is not shown above please don't hesitate to contact us.

24/7 Remote Monitoring

Here at Secure Power we aim to make maintaining your Secure Power UPS & Generator as easy as possible and what could be easier than letting us remote monitor your whole UPS or Generator 24/7 365 Days a year, so should the unlikely event happen that you do have a problem we will be the first people to know and sort it out straight away before it effects your business. Remote Monitoring allows us to do other important services as well, please see the following key features to remote monitoring:

24/7 Remote Monitoring of your UPS or Generator
24/7 Load check
24/7 Fault reporting - Enables us to take the correct part to fix problem first time, saving extra site visits
24/7 Battery Life or Fuel check
24/7 Temperature check of UPS or Generator - Allows us to advise extra cooling for UPS to pro-long life
Monthly report of UPS or Generator - Lets you know everything which has happened during the month e.g. Power Outages, Power Spikes, Sags or Surges
Remote Generator start up - We can test the generator whenever without needing to be there, we can start it up and test the set to check for any running problems, again this saves on engineer costs

This really is 21st Century Technology which can be used on all UPS and Generators from 1kVA to 3000kVA+ and with this being very cost effective to put this service in place, we advise it on all equipment sold by Secure Power, in which it is shown as an option.

If you require more information please don't hesitate to get in contact

Datacentre Design

Secure Power are experts in the supply & maintenance of large datacenters. The services they provide cover all aspects of designing a datacenter. More and more data is now being hosted away from it's source, and its therefore essential all datacenters have the best power management technology installed and available.

All aspects of design are covered, from construction/build, installation to the maintenance of a datacenter. Our in house electrical and installation team ensure short timescales & efficient planning. The design side of the business ensures that the design is tailored to each custom specification, need & budget.

Our tailored design packages cover the following:

UPS & Maintenance experts, providing regular solutions to Datacentres
Providing security to ensure safe storage
24/7 Maintenance providing excellent coverage and peace of mind
Each site built to the best possible specification
Tailored packages ensure equipment is carefully selected for each individual job

Our expertise in power protection and power management, ensure that your equipment is carefully selected and provides the right solution. Many other companies with a background in commercial projects may treat a datacenter project the same as any other commercial design project which is wrong.

At Secure Power we understand datacenters need tailored fire protection, cooling and security. Our proven track record ensures that from the initial thought, through to the maintenance after completion we have everything covered.

If this service interests you, then please contact us on 0844-567-9770.

UPS Battery Replacement

UPS Battery replacement is essential to keep your Uninterruptible Power Supplies healthy and working. Batteries kits can sometimes not work correctly, or have a shorter life than expected, which would definitely change the effectiveness of your UPS.

We offer UPS battery replacement kits for all the UPS's we supply and more. Our team are experts in dealing with battery replacement, and can also help you dispose of the batteries, should that service be needed. This can be done in most scenarios for no additional cost to the customer.

UPS Battery Health Check

The best way to monitor the health of your batteries is with a regular health check. This can be done through a maintenance contract, or a one off check from our engineers.

UPS Battery Disposal

UPS Battery Disposal is an essential part of managing your UPS equipment. UPS Batteries typically need replacing on average every 4-5 years. Many companies recognise this, but forget to make plans for the disposal of their UPS batteries once they have reached the end of their life. For large operations it is essential that prior plans for UPS battery disposal are made, to ensure the decommissioning and new installation go smoothly.

Secure Power can dispose of a companies old UPS batteries in an environmentally and friendly way. In an ideal scenario, we can carry out the installation of new batteries, and then simply take the old batteries away on the same visit. When we dispose of the batteries, you will be provided with all the necessary documentation.

Companies are often charged for the removal of batteries, which can easily be avoided by setting up a plan with us.

UPS Battery Disposal Process:

1. Contact your regional sales manager, or phone us directly to arrange disposal.

2. Arrange either pickup or courier details with the Secure Power representative and documentation.

UPS Services

UPS Maintenance

UPS maintenance is something we take very seriously at Secure Power as we believe that a company is judged more on there after care service than at any other point in the sales process.

UPS Generators

UPS Batteries

UPS Batteries are used 24/7 on all UPS's in which the average life can be around 3-4 years for 5yr life batteries and 7-8 years for 10 year life batteries, but this all depends on environmental and discharge cycles. For Commercial Office based UPS Systems, sealed lead acid batteries are considered most appropriate (VRLA).

UPS Relocation

All business's look to expand and grow which can lead to require a larger and more corporate premises, where the need for a UPS / Generator protection plan remains if not increases.

UPS System Design

24/7 Remote Monitoring

Datacentre Design

Secure Power are experts in the supply & maintenance of large datacenters. The services they provide cover all aspects of designing a datacenter. More and more data is now being hosted away from its source, and it is therefore essential all datacenters have the best power management technology installed and available.